Frequency of payments depends on how frequently you use your card. If you use your card frequently, you can expect anywhere from 4-6 payments per statement cycle. We will never schedule payments two days in a row. Payments will be scheduled on business days, avoiding holidays and weekends, typically Monday-Thursday.

We will alert you about scheduled payments on the day of the payment, giving you about 10 hours notice from the time we alert you via push notification.

We’ll notify you early in the morning, giving you about 10 hours’ notice to either accept or skip the payment. If you do nothing, we will process the payment. If you'd like to cancel a SmartPayment, you have until 7:59 PM ET on that same day to do so.

Why?

Scheduling the payment for the same day enables us to make sure we're following the rules you set for us by checking your account balances the same day the payment is made.

SmartPayments are never more than your Maximum Payment, which you can set in your payment settings.

Because SmartPay can help you grow or maintain your credit, we will attempt to pay down your statement balance as much as possible each month, which can help boost or maintain your credit score (More on that here). This means that your SmartPayment amount could be up to your Maximum Payment amount, especially if you use your card frequently.

If SmartPay doesn’t pay off your entire statement balance by the statement due date, we will check to see if you’ve selected a Fallback Payment option. Toward the end of your statement period, we will attempt this payment—either the remaining minimum payment or any remaining statement balance.

Learn more about fallback payments here.

When you choose a Maximum Payment and a Safe-to-Pay Threshold when you first get your card, you’re providing us with a guide for how to pay down your card account balance.

Learn more about these settings here.

Before we schedule a SmartPayment, we’re assessing whether you have money that’s safe to spend based on your Safe-to-Pay Threshold.

If you have money that’s safe to spend, we’ll attempt a payment amount that we predict will pay down your statement balance fastest without ever going above your Maximum Payment.

Yes! You’re totally in control of your payment settings: Adjust your Maximum Payment and your Safe-to-Pay Threshold by navigating to your payment settings.

A statement balance is the balance left on your card after the end of your statement period, or billing cycle. You have one statement cycle after the end of the statement period to pay the statement balance.

One of the payment settings you chose when you first enrolled in SmartPay was to select a Fallback Payment.

In the case that you’re unable to pay the entire statement balance for your card during the statement period—either because your SmartPayments weren’t high enough to cover the balance or because you needed to skip payments -- SmartPay will initiate a payment for either the remaining minimum payment or the remainder of your statement balance (whatever you chose as your setting) as a way to avoid late fees and/or interest.

You can also choose to do nothing, which may leave you vulnerable to late fees if you don't pay your minimum, and interest if you don’t pay your entire statement balance by the statement due date.

You can always choose to skip your Fallback Payment. However, you must do this by 7:59 PM ET on the day before your payment is scheduled to process.

Although we work very hard to avoid overdrafts by assessing your Safe-to-Spend Threshold on each day we decide to make a payment, in rare instances, a Smart Payment could cause an overdraft.

If that happens, please contact our support team, and we will issue a refund for your overdraft fee.

If you have a Rocket Visa Signature Card:

If you have a Rocket Card (Rocket Money credit card - formerly Truecard):

It’s always a good practice to set a conservative Safe-to-Spend Threshold so you’re unlikely to ever overdraft.

You sure can! You can navigate to your account screen to make a manual payment.

If you have the Rocket Money App:

If you are on the web:

Rocket Card and all Rocket Visa Signature Cards are Powered by Deserve and issued by Celtic Bank.